Contact us first
If an order arrives damaged, incorrect or materially different from what was ordered, contact Haus Of Aura as soon as reasonably possible with the order number and clear photographs where relevant.
Fragrance condition
For hygiene, authenticity and product-integrity reasons, a fragrance that has been opened, used or altered cannot ordinarily be returned for a change of mind. Any approved return should include the product, packaging and supplied accessories in their original condition.
Assessment and refunds
Returned items are assessed before a replacement, store credit or refund is processed. Approved refunds are returned through the original payment method where possible; bank and gateway processing times may apply.
This policy does not limit any rights or remedies that cannot lawfully be excluded under applicable South African consumer law.